Position Title: SHELTER COORDINATOR

Reports to: Operations Director

Pay Rate: $22.00 per hour / 32 hours per week

Schedule: Shift 1 - 5:00 pm - 1:30 am (Opening Coordinator)

Shift 2 - 1:00 am - 9:30 am (Closing Coordinator)

Must be available to work weeknights and weekends.

Location: Vineyard Resource Center, 450 N. Livermore Avenue, Livermore.

Benefits: Paid Time Off, Sick Time, HealthBenefits, Partial Match 401(k) plan

The Mission of Open Heart Kitchen is to provide equitable access to nutritious food today while building a food-secure tomorrow. Learn more at openheartkitchen.org.

Position Summary:

The Shelter Coordinator will work with the Executive Director, Operations Director, Vineyard Program Coordinator, Production Kitchen staff, and volunteers. Responsible for direct client support in an emergency shelter environment, the Shelter Coordinator oversees shelter operations during the evening and overnight hours, creating a safe and healthy environment for individuals experiencing homelessness.

Job Duties:

• A commitment to professionalism that includes trustworthiness, teamwork, and honesty.
• Supervision and support of clients with dignity and respect.
• Engage in positive interactions and troubleshoot/de-escalate problems.
• Oversee shelter client activities, maintaining a positive environment.
• Encourage positive recreational activities such as television, movies, games, conversations, and reading.
• Support and assist clients with their needs as they arise (ex. questions, concerns, hygiene supplies, cleaning supplies, bedding, etc.).
• Maintain positive, supportive, and respectful guest relations.
• Process paperwork for client services.
• Supervise volunteers and activities during shifts.
• Document in shift notes at least once per shift and complete proper documentation; including but not limited to call logs, task checklists, incident reports, reasonable suspicion forms, and mandated reporter documentation/reporting duties.
• Maintain the safety and security of shelter property, and report concerns to Manager/On-Call or to the authorities.
• Complete Shelter Inventory and organizational/shelter upkeep duties as assigned.
• Supports Open Heart Refuge’s philosophy that all people deserve safe shelter
• Adherence to work rules, policies, and procedures.
• Perform basic maintenance as needed (ex. changing light bulbs, plunging toilets) and report any major maintenance issues to Day Staff.
• Maintain the cleanliness of the shelter by performing housekeeping tasks outlined in Task Lists (ex. sweeping, mopping, disinfecting).
• Data entry as needed.
• Attend regularly scheduled monthly meetings and trainings.

Qualifications:

Education and Experience

• 1 year of relevant experience working with unsheltered individuals
• Minimum of High School Diploma or GED
• Positive attitude and ability to work under pressure
• Effective written, verbal, and interpersonal communication skills

Requirements:

• Proof of negative TB test (re-test every 4 years)
• Pass a criminal background check.
• Occasionally lift and/or move up to 50 pounds
• Ability to maintain confidentiality of clients
• Strong interpersonal skills and ability to be compassionate and firm with clients
• Strong commitment to Open Heart Kitchen’s mission and core values including racial equity and social justice.

Application Submission: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or protected veteran status.

If you need reasonable accommodation for the online application process due to a disability, please call 925-580-1616 and leave your contact information and details about the posted position of interest. Only messages regarding assistance for those who need an accommodation with the online application process due to a disability will be returned.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Patient demographics:

• Adults

Schedule:

• 8 hour shift
• Evening shift
• Every weekend
• Morning shift
• Night shift
• Overnight shift

Work Location: In person